• Processor: 1.2 GHz or higher
• Operating System: Windows XP/Vista, MAC OS
• RAM: 512MB recommended
• Browsers: Internet Explorer 6, Netscape 7.2, Firefox 1.0, AOL Explorer 1.5 or higher versions
• Monitor Resolution: 1024x768
• Internet Connection: Broadband, DSL or any High Speed Connection
• Flash Player: Adobe Flash Player 9 or later

Try to close your browser first then open it again. Logon to ActionJetz and repeat the Secret Code process. Check if you're entering the Secret Code correctly, there are 12 characters (a combination of letters and numbers). You cannot use a Secret Code twice, once a Secret Code is successfully entered, you cannot use this to acquire another ActionJet. Also if you already have three ActionJets, the game will not allow you to key-in another Secret Code. If you are sure that Secret Code is correct and it's not working contact us by clicking on the Contact button.

Here are ways on how to clear your cache files. Select your browser and follow the steps indicated.

AOL:

• • From the 'My AOL' menu, on the AOL toolbar, Click 'Preferences', then Click 'WWW'
• • Look for the 'Temporary Internet Files'
• • Click 'Delete Files', and then click 'OK'

Internet Explorer 6:

• • From the pull-down menus (File, Edit, Tools etc.), click Tools, then 'Internet Options'
• • This brings up a dialog with 6 tabs across the top (General, Security, Content...)
• • Click 'General'; then look for 'Temporary Internet Files'
• • Click Delete Cookies. Then click 'OK'.
• • Click 'Delete Files', then (if it appears, check off 'Delete all offline content', then click 'OK'
• • Click 'OK' again and this should clear all cached pages

Internet Explorer 7:

• • From the Tools menu, select Internet Options
• • Choose the General tab
• • Under Browsing history, click Delete
• • Next to "Temporary Internet Files", click Delete files
• • Click Close, and then click OK to exit.

Netscape:

• • Up top in the pull-down menus (File, Edit, etc.), click Edit, then 'Preferences'
• • Find 'Advanced'. Click the + sign in front of the word, 'advanced'
• • You'll see 'Cache, Proxies, etc...'
• • Click 'Cache'
• • On the right you'll see buttons labeled 'Clear Memory Cache,' and 'Clear Disk Cache'
• • First, click 'Clear Memory Cache'. When the "?" dialog appears click 'OK'
• • Click 'Clear Disk Cache', when the "?" dialog appears, click 'OK'.
• • Click 'OK' again to close the Cache Dialog box.
• • This will clear all old info from your browser and the error should be finished.

Firefox:

• • Click Tools and select Options
• • Click the Privacy icon
• • Click Clear Now in the Private Data area
• • Click OK
• • Exit and re-launch the browser.

Clearing Cache on Safari 1.0 / Safari 2.0 for Macintosh OS X:

• • From the Safari menu click on 'empty cache'
• • When asked if you want to empty the cache? Click on empty
• • Once that's done, from the safari menu click on "preferences"
• • From the Security dialog box, select "bookmarks"
• • Click on "Show Cookies"
• • A list will show up with all the cookies left on the computer.
• • Select "Remove all"
• • Once they are removed, Click "Done"
• • Close down Safari to get back to your desktop
• • Re-launch Safari and log back into Webkinz.